Privacy Policy of ExchangEnergy
Our Commitment to Your Privacy
At ExchangEnergy, we value your trust. Protecting your personal information is an important part of how we do business. Whether you visit our website, contact us for a quote, or use our services, we want you to understand how your information is collected, used, and safeguarded.
By using our website or communicating with us, you agree to the terms of this Privacy Policy.
Information We Collect
When you reach out to us by phone, email, or through our website, we may collect information such as your name, phone number, email address, service location, and any details you provide about your heating, cooling, or energy needs. This helps us respond accurately and provide the right support for your request.
Like most websites, our site also gathers some information automatically. This may include your IP address, browser type, device information, and the pages you visit. This data helps us understand how people use our website and how we can make it better.
How We Use Your Information
We use your information primarily to provide the services you request and to communicate with you about your inquiries or appointments. It may also be used to improve our website, enhance customer experience, and keep accurate business records.
Occasionally, we may contact you with updates, service reminders, or promotions that we think may be relevant. You can opt out of these messages at any time by contacting us directly.
Your information is never sold or rented to anyone.
Sharing Your Information
We only share personal information when it’s necessary to provide our services. This might include trusted technicians, contractors, or service providers who assist us in completing your work or maintaining our website. These partners are required to keep your information secure and use it only for the purpose of assisting us.
We may also share information if required by law or to protect our legal rights or the safety of others.
Protecting Your Information
We take security seriously. Your personal information is stored safely and protected from unauthorized access or misuse through physical, electronic, and procedural safeguards. We keep your information only as long as needed for business, legal, or regulatory reasons and delete it when it’s no longer required.
Cookies and Website Data
Our website may use cookies or similar technologies to enhance your browsing experience. Cookies help us understand how visitors use our site, remember preferences, and improve performance. You can choose to disable cookies in your browser, but some parts of the website may not function as intended if you do.
Your Privacy Rights
You have the right to access, correct, or request deletion of your personal information. You can also withdraw consent for marketing communications at any time.
If you live outside Canada, please note that your information may be stored or processed in Canada, where privacy laws may differ from those in your home country.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If we learn that such information has been provided, we will remove it promptly.
Policy Updates
We may update this Privacy Policy from time to time as our practices or legal obligations change. When updates occur, we will post the new version on this page with an updated revision date. We encourage you to check this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:
ExchangEnergy
6193 Scott Road, Unit 101
Duncan, BC, V9L 6Y8
Phone: (250) 746-9850
Email: info@exchangenergy.ca
We appreciate your trust in ExchangEnergy and are committed to keeping your information private, safe, and secure.